CONTACT US
Message Submission Rules
Customers may submit consultation, feedback and suggestions through dedicated communication entrances. The submitted content should focus on service and product related experience, avoiding irrelevant and invalid descriptive information, so as to ensure efficient docking and processing.
Content Processing Standards
The team will classify user messages by attribute and priority. Conventional problems will be responded to and solved in a routine manner. Unconventional and special demands will be further evaluated and discussed to formulate targeted disposal plans.
User Right Reminder
Users have the right to put forward questions and opinions on service details. We will try our best to optimize service links according to valid user feedback and continuously improve user experience.